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Shipping and Policies

PAYMENT

Full payment must be received before I can ship an item to you. Layaway payment options are also available (see bottom of page).

The currency used at checkout and to display shipping prices will depend on your location. (This is why when you check out, the amount may be different to what you see when browsing in your own currency). Make sure to check the currency symbols/letters so you know what you are paying.

SHIPPING

All prices listed below are in NZD.

Upon receiving payment, ready made items will be shipped within 3 working days. For pre-order items, please refer to the listing for dispatch time estimates.

I often use recycled or reclaimed materials in my packaging where appropriate (such as reused bubble wrap, cardboard padding and paper void fill).

DOMESTIC SHIPPING

All parcels sent within New Zealand are sent via courier through NZ Post and will be assigned a tracking number.

Orders to urban addresses ship for a flat rate of $6.
Orders to rural (RD) addresses ship for a flat rate of $10.

Please make sure to choose the correct shipping option at check out as this will ensure I can ship your order asap.

INTERNATIONAL SHIPPING 

All international parcels are shipped through NZ Post and will be assigned a tracking number. 

Australian orders under $250 ship for between $12 - $18. The exact amount is calculated at check out.
Australian orders over $250 are required to be sent by Courier and ship for a flat rate of $30.

Rest of World orders under $250 ship for between $17 - $24. The exact amount is calculated at check out.
Rest of World orders over $250 are required to be sent by Courier and ship for a flat rate of $55.

The average delivery timeframe for international parcels is between 5 - 25 working days. Please keep in mind that your parcel will have to pass through customs and there may be possible delays such as weekends or bad weather that can extend the delivery time. 

Shipping is currently restricted to certain locations. If you are located in the UK or EU, please visit my Etsy store to shop.

CUSTOMS

To receive the service of NZ Post, your email and phone number is required to fill out customs information (which you will be asked for at check out). As further part of their service, some customers will receive customs and delivery notifications from NZ Post via email (dependent on location).

For legality reasons, items will be labelled as 'Merchandise' on the customs form and the full value of the parcel will be declared. This must be done in order to be eligible for compensation in the event that your parcel goes missing. All parcels are fully insured.

I am not responsible for any taxes/duties/customs that may be incurred on your parcel once it enters your country. International buyers are responsible for any and all duties and customs charges that may be incurred. If you have concerns about this, please familiarise yourself with your countries customs policies before you make a purchase.

LOSS AND DAMAGES

I cannot accept responsibility for items damaged or lost in the post. Once it has left my possession, the parcel is out of my control! As your parcel has a tracking number, it pays to keep an eye on it to avoid missed deliveries.

In the unlikely event that your item is damaged or lost, please contact me immediately so I can put in a claim with NZ post. They will conduct an investigation and will provide compensation if they see fit. 

RETURNS / EXCHANGES /REPLACEMENT

Due to the one of a kind nature of my work, I cannot accept returns, exchanges or replacements on any item. Please consider thoroughly before making a purchase.

Please do not hesitate to get in touch with me if you would like any further information on an item before making a purchase.

DEFECTS

In the very unlikely event that you receive a defective product through artist error (not caused by damages in the shipping process) please contact me within 2 days of receiving your item with photographs and a description of the issue. Any claims made outside this time period will not be accepted. A refund may be possible dependent on the situation and once the item has been shipped back to me in its original packaging and condition. The return shipping will be the buyers responsibility.

A huge amount of care is put into accurately representing my work and I cannot accept colour variation as a 'defective' product claim. Colours may appear differently between your monitor settings and real life.

RETURNED PARCELS

I am not responsible if the buyer provides a wrong address and/or a parcel is returned to me because of an incorrect address or missed delivery. In this event a refund will not be issued. The buyer will have to repay the shipping costs that the carrier charges to return the parcel to me, as well as shipping costs to re-send to the buyer. I will not ship the parcel back to you for free even if your order originally qualified for free shipping.

PRE-ORDER ITEMS

Advanced pre-order items are released in limited quantities in fixed time frames. These items will take on average between 3 - 6 weeks to be made after the pre-order closing date (this does not include shipping time). Please see the individual item listings for specific dates.

Any pre-order items that are cancelled before shipment will incur a 10% restock fee. This is because I will have already started making your item.

If you purchase any non pre-order items in the same transaction, all of your items will be held back until the pre-order item is ready to ship.

LAYAWAY PAYMENT OPTIONS

I offer layaway payment options on ready to ship items priced at $200NZD or more.

Layaway payment plans will take place through the Paypal invoice system. There is a non-refundable $50NZD deposit that is required upfront.

Payments will be spread across a 30 day timeframe. The buyer has control over making deposits of $50NZD (or more) at any time during this period - this is to eliminate the hassle of waiting for me to send separate invoices, but also means you are responsible for keeping on top of your payments! 

You can opt out of the layaway at any time and will be refunded your payment amount minus the deposit. Similarly, if you fail to meet the payment deadline you will be refunded your payment amount minus the deposit.

Your order will not be shipped until payment has been made in full (including shipping).

Current shipping costs on orders are listed above. Please take this in to consideration when requesting a layaway payment plan.

Please email me if you would like to purchase an item on layaway so I can take it down from the website and create your invoice.

Layaway is not available on custom or pre-order items. .

 

By purchasing an item from me you agree to all of the above store policies.